Data transfer from Suunto T6D

Running Shoes/Running Gear Other

11 years ago 09/14/2012 10:34am EDT

Hi everybody, I got a problem with transferring data from a Suunto T6D to my computer. I just got it back from repair, during which they replaced "all inner components". Had a run with it (all the previous problems gone), but now it refuses to connect to the computer. It actually does show 'pc interface' on the display (i.e. the watch recognizes that there is something), but nothing happens.

Moveslink is running of course.

Surprisingly, that was one of the few things that WAS working before repair.

Did anybody of you have the same problem and found a solution?

Thanks!

11 years ago 09/14/2012 11:07am EDT

re: Moe

My condolences, you have now fallen into the hell that is Suunto customer no-service.

Sorry I can't be of help with the issue you are having. I have a Suunto X6HR. I love the features it has; heart rate, altitude, store workouts, compass. I hate the fact that after not much time some of these features stop working well. The heart rate monitor started to put up unreliable data about a year after I started using it. Changing batteries fixed it for about 6 months. Sent it to Suunto for repair, it worked right for about 3 months after I got it back. Requested they fix it again, they refused.

For expensive products you would think they would want to stand behind them. In my experience, they do not. Hope you have better luck than I did.

11 years ago 09/20/2012 2:07am EDT

re: d2xccoach

Well actually I must say that I rather like the Suunto service so far. The calls that I made didn't really change a thing yet, but when she ran out of possible explanations she finally forwarded my problem to somebody from tech staff who asked me for error logs. Let's see what they can figure out.

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