I just got back from this store and I must say that it has continued to decline in terms of service over the years. They have a number of inexperienced people working there right now.
I used to get my shoes there back in the 70s and have stayed true to Karl/Roger since the earliest of days. But it's becoming harder and harder to go back.
On the one hand, at least I am confident that there won't be a mouse residing in my shoe box these days. The store has been relatively well kept compared to 5-15 years ago. Back when it shared the same complex with the chinese place on Park Street, I honestly returned a pair of shoes I bought there because there were not only mouse turds in the box but also an actual live mouse living in my shoe. Didn't try them on because I knew what I wanted. Boy was I surprised when I got home.
On the other hand, the guy I talked with this afternoon had no clue what he was talking about. I eventually parted ways from him because the regurgitated BS about layers and clothing was getting annoying.
I'm starting to get the feeling the other stores in Madison are a little better anyway.