Coros’ repair and replacement program feels like a scam

Running Shoes/Running Gear

1 year ago 07/03/2023 11:18am EDT

My Pace 2 dies the instant it’s unplugged even though the battery shows at 100%, and because it’s 3 months over warranty at 2 years and 3 months, all they do is to point me to a “repair and replacement” program (below) that has no repair anywhere, just a $40 credit for a $200 watch provided you purchase a new one.

I also found that I’m not the only one with this problem happening around the two year mark. Seems too convenient and scammy of Coros to sell watches that last just longer than the warranty period with no battery replacement recourse.

support.coros.com

Link:support.coros.com/hc/en-us/articles/14...

1 year ago 07/03/2023 1:28pm EDT

re: corosucks

I had a similar experience with an older Garmin watch that would not hold a charge. I called customer support, and I was told the watch was no longer supported, and that I should purchase a new watch.

1 year ago 07/03/2023 1:53pm EDT

re: Some young guy

When my chest strap went wonky, I called Garmin tech support, they confirmed mine had an issue and they sent me a replacement at no charge.

1 year ago 07/06/2023 4:07pm EDT

re: corosucks

corosucks wrote:
My Pace 2 dies the instant it’s unplugged even though the battery shows at 100%, and because it’s 3 months over warranty at 2 years and 3 months, all they do is to point me to a “repair and replacement” program (below) that has no repair anywhere, just a $40 credit for a $200 watch provided you purchase a new one.
I also found that I’m not the only one with this problem happening around the two year mark. Seems too convenient and scammy of Coros to sell watches that last just longer than the warranty period with no battery replacement recourse.
.
Link:support.coros.com/hc/en-us/articles/14...

FWIW, my credit card has a one year warranty extension program, and I filed the documentation and was told that they will cover the replacement watch, plus I can buy any replacement watch and they’ll cover the lesser of the original and the replacement watch.

I think this is also the first time I’m actually trying the credit card’s warranty extension benefit, so it’s good to see that that does work.

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Coros’ repair and replacement program feels like a scam

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