I might be one of your 5 problems, and that really bothers me (honestly). I am not the poster that keeps writing the same posts. I don't copy and paste the same thing over and over, and I think a discerning reader can tell when a post is serious vs trolling. I've reached out like you requested (with no response, though I understand it's not been very long), and I’m more than willing to back off my issue, if you guys take some steps (easy ones) to back off.
As for moderation, if you're serious, then great. But, you'll have to excuse several of us "lifers" who will have to see it to believe it. You have good rules (or at least a decent start), but they're nowhere close to being enforced consistently. Not close. Some have claimed that you guys don't have control of your mods or even know who all the mods are. I can't see how that could be possible, but if it is, no wonder the moderation is as poor as it is. There's a thread started a year ago by a poster named mikeh33 (or something like that) about moderation, and it is going on 30 or 40-something pages. There are many posts that are just voicing grievances, but there are also many good suggestions that I think you should consider.
Lastly, I started a thread about why I appreciate you more than Rojo (which was totally an honest assessment), and I got banned for 6 days for it. So, maybe you need to add a rule that comments about you guys are forbidden.